Frequently asked questions

Buy Now instantly at the listed price, or make an offer the seller can accept, decline or counter. Payment is by card via Stripe at checkout, SQID never sees or stores your card details.

Yes. Checkout adds a Buyer Protection fee of 5% of the order (item + shipping) plus $0.99, capped at $24.99, shown as a separate line before you pay. It's what funds Buyer Protection, the payment hold and dispute process, until you confirm receipt. Sellers currently pay nothing - founding sellers pay 0% fees, so the full item price and shipping goes to them.

Yes. SQID holds your payment until you confirm you’ve received the item as described, or a set confirmation window passes with nothing flagged. See how it works for the exact timing.

If the seller has enabled pickup on that listing, yes - you'll see a Pickup option at checkout alongside (or instead of) shipping. Larger, hard-to-courier items like kayaks are pickup only. Buyer Protection still covers pickup orders, but courier tracking obviously doesn't apply - confirm receipt once you've collected the item.

Open a dispute from your order page within the confirmation window. Our team reviews the evidence from both sides and decides on a refund, partial refund, or release to the seller. See shipping & returns for details.

Listing is free, and right now selling is too - founding sellers pay 0% fees, so you keep the full item price and shipping. SQID covers Stripe's processing costs while we get started. We'll give plenty of notice before any selling fee is introduced.

You don't need to set anything up to list - payouts are only needed once you actually sell something. Connect a Stripe account (Stripe Connect) from Settings > Payouts, and once a sale is confirmed by the buyer, or the confirmation window passes, your payout is transferred to that account in full - founding sellers pay 0% fees. If you haven't connected yet when something sells, the money is held safely by SQID until you do.

Up to 12 photos per listing. To keep the marketplace spam-free, private sellers can have up to 50 active listings at once and create up to 10 new listings a day.

No, offers are opt-in per listing. If you turn them on, buyers can propose a price, which you can accept, decline, or counter. Buy Now stays available the whole time either way.

A mandatory packaging-photo check for any rod listing: four photos (rod, padding, in the tube, sealed) within 48 hours of payment, before you ship. See how it works for the full flow.

No, SQID does not support dealers yet.

Yes - when listing, choose to offer pickup, shipping, or both. Shipped orders are covered by courier tracking from payment through to delivery; pickup orders still get Buyer Protection, but you and the buyer arrange the collection time and place directly.

The seller, they set their own shipping areas and prices, and choose the courier. SQID doesn't ship anything itself; we surface live tracking once a seller adds a tracking number.

Open a dispute from the order page before the confirmation window closes, see shipping & returns for the full policy.

Yes, you must be 18 or older. This is checked at signup and enforced at the database level, not just in the app.

Use “Forgot password” on the sign-in page to get a reset link by email. To change your password while already signed in, go to Settings → Edit Password, you’ll need to confirm your current password first.

Yes, you can enable an authenticator-app (TOTP) second factor from Settings → Two-Factor Authentication.

Use the report option on the listing or profile. Our moderation team reviews every report.

Yes, from account settings. Your public profile is deactivated immediately; some records (like completed orders) are retained as described in our privacy policy for legal and accounting reasons.